Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 2 to 4business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
All orders are processed within 2 to 4business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- High Volume or Service Interruptions: In times of high order volume or postal service problems that are outside of our control, order processing and shipping may take longer.
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping (Domestic Australia) | 4 to 6 business days | Calculated at checkout |
| Express Shipping (Domestic) | 2 to 4 business days | Calculated at checkout |
| International Shipping | Up to 27 business days depending on destination | Calculated at checkout |
- Free Shipping: We offer free Standard Domestic shipping on all orders over $ 650.
3. Shipping Restrictions and International Shipping
Domestic Shipping
We ship to all addresses within Australia.
We ship to all addresses within Australia.
International Shipping
We offer international shipping to the following countries: .
We offer international shipping to the following countries: .
New Zealand & Cook Islands
Asia: Cambodia, Cyprus, Japan, Kuwait, Malaysia, Qatar, Singapore, Türkiye, United Arab Emirates
North America: USA, Canada
Europe: Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
- Your Order May Be Subject to Import Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LUMEN rx is not responsible for these charges if they are applied and are your responsibility as the customer.
You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
5. Damages, Lost Packages, and ReturnsDamaged or Lost Packages
LUMEN rx is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If a package is confirmed lost by the carrier, please contact us immediately so we can assist you with the claim process.
LUMEN rx is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If a package is confirmed lost by the carrier, please contact us immediately so we can assist you with the claim process.
Returns and Refunds Policy
Our Return and Refund Policy provides detailed information about options and procedures for returning your order.
Our Return and Refund Policy provides detailed information about options and procedures for returning your order.
Check our Return policy
6. How to Contact Us
If you have any further questions or concerns regarding your order's shipping or delivery, please contact us at:
If you have any further questions or concerns regarding your order's shipping or delivery, please contact us at:
- Email: info@lumenrx.org